Managing Otolaryngology Accounts Receivables since 1993
Experience
Jim Martin, president of Martin Healthcare Management and ENT Billing Associates, has 30 years of management experience, including the last 20 years in health care management. He was director of a large medical billing firm and a clinic administrator before opening his own consulting firm.
He is the creator of the Practice Productivity Management System for small to mid-size group health care practices, and teaches Medical Office Administration and Medical Billing at the college level. He has been published and has spoken on topics ranging from patient satisfaction to productivity measurement in group practices.
His expertise guides physicians through the complexities of recent changes in health care. As a management consultant to group practices, solo practices, and hospitals he provides a wide range of services to physicians who need solutions to business problems.
Examples of the types of problems that he successfully resolves include:
- reversing poor performing collections and accounts receivables to exceed national averages
- saving practices from bankruptcy through critical analysis and reorganization
- increasing employee performance by creating communication tools such as employee handbooks, job descriptions, policies and procedures manuals
- evaluating medical billing software applications and developing the best process to achieve goals of providers
- implementing financial controls for protection against embezzlement and human error
- training employees to implement new procedures and systems for increase in effectiveness
- establishing practice productivity benchmarks to meet financial goals
- determining level of patient satisfaction with services through survey instruments
- assisting physicians with start up of new practices
PROFESSIONAL AFFILIATIONS
- Assumption College - Healthcare Management Advisory Board
- HBMA - Healthcare Billing and Management Association
ARTICLES
"Patient Satisfaction: A Key to Success" Massachusetts Association for Directors of Healthcare Volunteer Services Resource Journal. Fall 1995
PRESENTATIONS / TEACHINGS
"Productivity Measurement in the Group Practice" Assumption College; UMASS Memorial, Fall 1998 Worcester, MA
Instructor: "Computerized Medical Billing" Assumption College, Fall 1996 to present Worcester, MA
Instructor: "Computerized Recordkeeping for Medical & Dental Offices" Quinsigamond Comm., College Spring 1997 Worcester, MA
Instructor: "Medical Billing" Quinsigamond Community College, Fall 1996 Worcester, MA
Instructor: "Medical Billing" Center for Education and Training, Spring 1996 Worcester, MA
"Reality Check, The Importance of Patient Satisfaction" Massachusetts Society of Medical Assistants March 1996 Auburn, MA
"Train the Trainer for Medical Billing" Mass Job Training, Instructors of medical billing, December 1995 & March 1998 Worcester, MA
"Patient Satisfaction, The Emerging Third Component"Assumption College Healthcare Management Lecture Series, Health care professionals, 04/95 Worcester, MA
Instructor: "Medical Office Administration" Night Life Program, Office managers and staff, 1994 & 1995 Worcester, MA
"Interviewing: The Interviewees' Perspective" Worcester Chapter Society of Medical Assistants, 03/95 Worcester, MA
"Patient Satisfaction: Your Practice's Most Powerful, Productivity Tool" Office managers and physicians, 10/94 Worcester, MA
"Human Resources: The Life Support of Your Practice" Office managers and physicians, 10/94 Worcester, MA
"Productivity: A Checkup for Your Medical Practice" Office managers and physicians, 10/94 Worcester, MA
"Understanding Chiropractic Claims" Hanover Insurance Company Claims Adjusters, 12/94 Auburn, MA
"Measuring Your Practice's Performance" Massachusetts Society of Medical Assistants, 04/94 Marlboro, MA